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FAQ

Frequently Asked Questions (FAQ):


1. I placed an order, but I want to make changes in it, what should I do?

In this case, write to us at koreashopungary@gmail.com or call us at +36 307980727 as quickly as possible. Please write the identification number of the order and also what exactly you want to correct in the order. If your order has not been prepared yet or given to the courier, we can make changes to it.

2. How can I return a product?

According to the current legislation, the product purchased in our webshop can be returned without reason within 14 days after receiving an order. However, such goods must not have signs of using, cannot be damaged or destroyed, and must be in the original, undamaged packaging with all its contents. To return the selected products, please send them back to our address 3184 Mihálygerge, Rákóczi út 138, Hungary, together with the declaration of withdrawal. 

3. How long does it take to get the order?

Products in stock we try to ship within 24 hours after placing an order, while the delivery time depends on the courier company. Estimated time of sending products that are out of stock is 6-9 days. 

4. Can I change my delivery address?

In this case, contact us at +36 307890727 or at koreashophungary@gmail.com.

5. Lost package - what to do?

In this case, contact us at +36 307890727 or write a message to koreashopungary@gmail.com

6. I didn't receive the package in time - what should I do?

Packages that are not received within the prescribed time limit will be returned to the sender. If you still need the parcel, contact us at +36 307890727 or write a message: koreashopungary@gmail.com

7. What to do if the package is damaged?

We do everything we can to ensure that the ordered products are properly packed before delivery. However, if the package is damaged during transport, you can file a complaint or return the damaged product. In such cases, it is advisable to refuse from receiving the package and fill out a form about damage provided by the courier, and contact us at phone number +36 307980727 or e-mail at koreashopungary@gmail.com.

 

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